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Frequently Asked Questions

Got questions? We have the answers! If you can’t find the answer you’re looking for please give us a call now and let our market-leading customer support team help you with what you need.

The BizCover Broker platform is available to all brokers, regardless of their affiliation. Brokers will need to sign a Wholesale Broker agreement with BizCover Brokers and once this is done, we will set you up for access to the system.

The underwriting fee is displayed on the quote as a separate line item and varies by policy type. An insurer agency fee may also apply, and will also be displayed as a separate line item.

When you receive an email with your policy documents, you will also be provided with your login and password. You can use these credentials to login on the BizCover Brokers homepage once logged in; you can then view your policies by clicking on the “View My Policies” link.

Yes – you can select the desired classes of cover PI, PL, ML and Cyber Liability that are quoted with your PI rate. Note – the additional classes may require further questions to be answered, and the premiums or acceptability may change. In addition, if a certain PL policy can only be taken when in conjunction with the insurer’s PI offering, this should be selected at binding.

The policy may be located under a different login within your brokerage. Please contact us for further information or to move a policy to a different user.

Yes – if you need to end your policy on a common due date which is not an exact 12 month period,please contact our support team and they will be able to set it up and pro-rate the premium.

Yes – you have the ability to make policy amendments during the course of the policy period. Simply login on the BizCover Brokers homepage and click the “Amendments” link.

Please contact us so that we are can update and re-issue the bound documents. Note – There is no need to create a new policy.

The system will generate renewal reminders from 30 days before the policy lapses. The email will inform you of the best way to renew your policy through the website.

BizCover Brokers can offer brokers a one click renewal process called an Express Renewal. The broker will only need to confirm minimal information and then bind cover. This method uses all of the previous year’s underwriting data to offer renewal terms. If your client’s services have changed significantly or you would like to have their information updated, then you can get a new set of quotes.

If, for some reason, your policy requires attention by our broker support member, the renewal link will not be active. It may be because an underwriting guideline by an Insurer may have recently changed. If a policy renewal link is not active 30 days or less prior to expiry, please contact our service team.

Alternatively, there may be a pair of policies (e.g. PI and PL), where only the PI policy has an active renewal link; this is because the PI and PL renewal quotes will be generated simultaneously by processing the PI renewal.

Policies created by a specific user are visible to that user only. If you need access to policies bound by others in your company, please contact us.

to disable access to BizCover Brokers for a user, please contact the broker support team. If you want to set up a new login, please click here and complete the registration form.

to disable access to BizCover Brokers for a user, please contact the broker support team. If you want to set up a new login, please click here and complete the registration form.

BizCover Brokers handle all claims, so you do not need to deal with the individual insurers. If your client needs to lodge a PI claim, please download and complete our PI claim form and email/fax it to brokerclaims@bizcoverbrokers.com.au

If your client needs to lodge a PL or business insurance claim, please download and complete the relevant insurer’s claim form below and email it to brokerclaims@bizcoverbrokers.com.au (not to the insurer)

If you have any questions, please contact us on broker@bizcoverbrokers.com.au or 1300 295 262

A claim is usually defined as another party making a verbal or written threat against you seeking compensation for alleged negligence or wrongful actions. A circumstance is a happening or series of happenings that you reasonably suspect may lead to a claim in the future. You should report both claims and circumstances as soon as you become aware of them.

Yes. We have picked up errors like incorrect commission being applied or a mismatch in the sum insured. These can be verified early if we receive your closing, and avoid any confusion at the time of remittance.

Remittance is due 60 days following the effective date of the transaction. You will receive a tax invoice with the payment details. The invoice is net of your commission and must be paid in full within 60 days.